The Need for a Global ‘No Thanks’

When rolling out a new feature, don’t only consider enablement. Take the time and have the empathy to give your users a nice way to say, ‘no’ as well. 

My Product Hierarchy of Needs

Who says you don’t learn anything in college? I’m taking the lessons learned from my Freshman year psych class and applying them to software products. Intrigued? Read on!

Say ‘Bye’​ to Do Not Reply

I am calling for the end of the Do Not Reply email address. Maybe you know the offending messenger or perhaps you’ve never noticed it before. If that’s you, let me take you on a word journey.